Refund and Cancellation Policy

1. Policy overview

Outbeats provides custom, time-limited physical and online advertising placements. BI Technology reviews requests and artwork before accepting payment. Because capacity is limited and each confirmed order reserves a unique location and starts custom production work, confirmed payments are final except for the specific exceptions below.

2. Non-refundable payments

A confirmed payment is non-refundable when the customer changes its mind, no longer wants the placement, provides delayed artwork, requests a different position after confirmation, receives fewer clicks or commercial results than expected, or otherwise cancels for a reason not caused by BI Technology.

3. Duplicate charges

If the same order is charged more than once, BI Technology will refund the verified duplicate charge. The valid original payment and order remain active.

4. Failure to activate

BI Technology will activate the placement within three business days after cleared payment and receipt of acceptable artwork. If BI Technology confirms that it cannot activate the purchased service, the customer is entitled to a refund of the amount paid for that placement.

5. Artwork and customer delays

The activation period does not begin until acceptable artwork is received. If submitted material is incomplete, low quality, unlawful, infringing, misleading, unsafe, or inconsistent with the approved request, BI Technology may request replacement material. Delays caused by the customer do not create a refund right. If a customer materially changes the approved brand or content after payment and the replacement cannot be accepted, the payment remains final.

6. Activation and service period

The 30-day period begins when both the physical sticker and online placement are activated. The customer will receive confirmation of the start and end dates. Temporary measurement interruptions or ordinary variations in physical visibility do not qualify for a refund, but BI Technology will use reasonable efforts to restore the online placement.

7. How to request an eligible refund

Email maruf@b-it.co with the customer name, brand, selected space, payment reference, payment date, and reason for the request. Do not email card numbers or security codes. Requests should be made promptly after discovering a duplicate charge or confirmed non-delivery.

8. Refund processing

Approved refunds will be initiated to the original payment method within seven business days. The customer's bank or card issuer may require additional time to display the refund. Currency-conversion differences and issuer fees are controlled by the payment provider or card issuer.

9. Chargebacks and communication

Customers should contact BI Technology first so an eligible issue can be investigated and resolved. This policy does not remove any rights that cannot legally be excluded under applicable Saudi law.